Privacy Policy

The data controller is:

Hôtel de Bahyse
Route du Village 11
1807 Blonay, Switzerland
Email: info@hotelbahyse.ch
Phone: +41 21 943 13 22

We collect the following data when you use our website and services:

• Identification data: name, email address, phone number
• Reservation data: stay dates, rooms and number of guests, baby cots, expected arrival time, pet, special requests, language of the form
• Communication data: messages sent via the contact form, and their language
• Technical data: IP address and browser type, recorded in the server logs for site security and abuse prevention

Your personal data is used to:

• Process your reservation and contact requests
• Send you confirmations and information about your stay
• Improve our services and user experience
• Comply with legal obligations

The processing of your data is based on:

• Your consent (contact form, display of the Google Maps map)
• Contract performance (reservation)
• Our legitimate interests (site security, service improvement)
• Legal obligations

Your data is retained for:

• Reservation data: 10 years (accounting obligations)
• Contact data: 3 years after last contact
• Server technical logs: as long as necessary for site security

Under the GDPR and Swiss Data Protection Act (DPA), you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object

To exercise these rights, contact us at info@hotelbahyse.ch

We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure or destruction.

This website does not set any cookies and uses no audience measurement or advertising tools.

The only exception, at your request: on the contact page, the Google Maps map only loads if you click “Show the interactive map”. Google then receives your IP address and may set its own cookies, in accordance with its privacy policy (policies.google.com/privacy). Without this click, no data is sent to Google.

Your data is hosted in Switzerland and is not transferred outside the European Economic Area or Switzerland without appropriate safeguards.

If you choose to display the Google Maps map, your IP address is sent to Google, which may process it in the United States.